ITIL Trainings
The Information Technology Infrastructure Library (ITIL) is a set of detailed practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of business.
ITIL Foundation v4
This course provides IT leaders, practitioners, support staff and staff interfacing with the organization’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL 4 best practice service value system.
✓ The training is 3 days 18 hours.
ITILv4 Service Operation
ITIL Service Operation is one of five courses making up the ITIL Intermediate Service Lifecycle stream. ITIL Service Operation focuses on the principles, processes, operational activities and functions that enable organisations to manage the performance of their products and services.
✓ The training is 3 days 18 hours.
ITILv4 Service Design
For services to give genuine incentive to the business, they should be designed with the business destinations at the top of the priority list. Design includes the entire IT association, for it is the association that conveys and backs the services. ITIL Service Design (SD) is the phase in the lifecycle that turns a service procedure into an arrangement for conveying the business destinations.
✓ The training is 3 days 18 hours.
ITILv4 Service Strategy
The ITIL® Service Strategy training course looks in-depth at the concepts, processes and methods set out in the Service Strategy phase (definition of the strategy for IT services) of the Service Lifecycle.
✓ The training is 3 days 18 hours.
ITILv4 Service Transition
The transition lifecycle stage takes the overall care of transition part of an organization from one state to another, mean while delivering the capabilities for service operational activities and and continual service improvement. The main aim of the transition stage is to plan and manage changes efficiently as well as effectively and at the same time controlling risks and delivering knowledge for decision support.
✓ The training is 3 days 18 hours.
ITILv4 Managing Across The Lifecycle
The course covers the management-level concepts and core information for the integration of all the ITIL Service Lifecycles, but not specific details about each of the supporting processes.
✓ The training is 5 days 30 hours.
ITIL Service Offerings & Agreements
This course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with the Service Offerings and Agreements of services. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment.
✓ The training is 5 days 30 hours.
ITIL Operational Support & Analysis
The Operational Support and Analysis (OSA) module is one of the certifications in the ITIL®v3 Service Capability workstream. The module focuses on the practical application of OSA practices in order to enable event, incident, request, problem, access, technical, IT operations and application management.
✓ The training is 5 days 30 hours.
ITIL Release Control & Validation
The RCV qualification would be suitable for IT professionals in roles such as Release Manager, Security Administrator, IT Operations Manager, Database Administrator and Security Manager.
✓ The training is 5 day 30 hours.
ITILv4 Continual Service Improvement
The ITIL Intermediate Qualification: Continual Service Improvement Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert in IT Service Management Certificate. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in Service Management as documented in the ITIL Continual Service Improvement publication.
✓ The training is 3 days 18 hours.
ITIL Planning, Protection & Optimisation
The PPO qualification would be suitable for IT professionals, such as Capacity Managers, Availability Managers, Change Managers, Security Administrators, Applications Support, IT Operations Managers, Network Control and Operation, Network Support, Business Continuity Managers, Security Managers, Service Portfolio Managers, Supplier Relationship Managers.
✓ The training is 5 days 30 hours.